Legal
Privacy policy
Last updated: [DATE]. [PLACEHOLDER: have this checked before going live.]
Who I am
Kim Gudenus Massage Therapy ("I", "me") is a sole-trader massage therapy business in north London. I am the data controller for the personal information described here. You can contact me at [email protected].
Bookings, payments and health questionnaires
Bookings, payments, the health questionnaire and reminder emails are handled by Fresha, a third-party booking platform. When you book, you share your details directly with Fresha, and Fresha processes them under its own privacy policy (fresha.com/privacy). This website does not collect or store health information or card details.
When you send a booking request on this website, I receive your first name, email address, phone number (if you give it), the treatment you'd like, your preferred dates and times, any preferences (such as oil, pressure and music) and any note you add. The request is delivered to me by email through Formspree, a form-delivery service (formspree.io/legal/privacy-policy). I use it only to arrange your appointment and contact you about it.
Payment is by bank transfer, so this website never sees your bank or card details. Your health questionnaire is completed [PLACEHOLDER: on paper at your first appointment / by email] and is not collected through this website.
I use the information from your booking and health questionnaire only to provide safe, appropriate treatment and to manage your appointments. Health information is special category data under UK GDPR, and I process it with your explicit consent, given when you complete the questionnaire.
Feedback form
If you use the feedback form on this website, I receive your first name, the treatment you had, your rating, your feedback and whether you agree to it being published. The form is delivered by email through Formspree, a form-delivery service (formspree.io/legal/privacy-policy).
I only publish feedback if you tick the consent box, and then only with your first name. You can ask me to remove a published review at any time.
Ask a question (automatic answers)
The "Ask a question" box on the homepage answers questions automatically using the information on this website. Your question, and the earlier questions and answers in the same conversation, are sent to Anthropic, which provides the AI service that writes the answers, under its commercial terms and privacy policy (anthropic.com/legal/privacy). I don't receive or store these questions, and they are not linked to your name. Please don't include personal health details.
If you use "Ask Kim directly" instead, your first name, email address and question are sent to me by email through the form service, so I can reply.
How long I keep information
I keep client records for [RETENTION PERIOD, e.g. 7 years after your last treatment], in line with professional insurance guidance. Feedback that is not published is deleted within [PERIOD].
Your rights
You have the right to access, correct or delete your personal information, to withdraw consent, and to object to how it is used. To make a request, email [email protected]. If you're unhappy with how your information is handled, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
This website does not set its own tracking cookies. Embedded content (such as YouTube or Instagram videos and Google Maps) may set cookies from those services when you view it.