Legal
Terms
Last updated: [DATE]. [PLACEHOLDER: have this checked before going live.]
Booking
Appointments are booked online through Fresha. Your booking is confirmed when you receive a confirmation email. You'll also receive a reminder email before your appointment.
Payment
Payment is taken securely online at the time of booking. Prices are shown on the website and on the booking page.
Cancellations and changes
- You can cancel or change your appointment free of charge up to 24 hours before it starts.
- Cancellations made less than 24 hours before the appointment, and missed appointments, are not refunded.
- If I need to cancel, I'll give you as much notice as possible and offer a full refund or a new time.
Booking
You request an appointment using the booking form on this website. A request is not a confirmed booking. Your appointment is confirmed when I reply by email to confirm the date and time.
Payment
Payment is by bank transfer. I'll send my bank details when I confirm your appointment. Prices are shown on the website.
Cancellations and changes
- You can cancel or change your appointment free of charge up to 24 hours before it starts.
- Cancellations made less than 24 hours before the appointment, and missed appointments, are charged in full.
- If I need to cancel, I'll give you as much notice as possible and offer a full refund or a new time.
Your health
Please complete the health questionnaire honestly and tell me about any changes before your treatment. I may adapt or decline a treatment if it isn't safe for you, and may ask you to check with your GP or medical team first. Massage is not a substitute for medical treatment.
Lateness
If you arrive late, your treatment may need to be shortened so the next client isn't delayed. The full price still applies.
Conduct
All treatments are strictly professional and therapeutic. Inappropriate behaviour will end the appointment immediately, without a refund.
Contact
Questions about these terms: [email protected].